Refund Policy

The costs for the actual certificates and shipping charges, as well as the processing/delivery times, are quoted by the State offices. GoCertificates.com, Inc. is not responsible for any delays or changes made by these offices. GoCertificates.com, Inc. will refund the fee if you do not receive your record and the fault is ours. If the reason you do not receive your record is because the state can not find a record for you, for any reason, only the shipping charges you paid, if any, will be refunded. No refund of any amounts will be issued to those who submit an application, yet fail to submit the proper identification verification requirement to complete the application. No refunds of any amounts will be issued by GoCertificates.com, Inc. if you do not receive your record because you have supplied incorrect or false information. The State Offices may have their own refund policies. If you have any questions about refunds, call us @ 1-717-909-8500 . Monday - Friday 8:30 am - 6 pm Eastern Time